Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Quick Checklist
- Complete the account verification (KYC) before requesting a payout.
- Check the wagering requirements on any active bonus before withdrawal.
- Choose a payment method that supports fast processing and low fees.
- Confirm your withdrawal limits (minimum and maximum) per transaction.
- Keep screenshots of all transaction IDs and support conversations.
- Test with a small withdrawal first to ensure the process works smoothly.
Registration
- Go to Note: Use a secure internet connection. Visit Lizaro and click the Sign Up button.
- Fill in your email, username, and a strong password (at least 12 characters with symbols).
- Provide personal details: full name, date of birth, and residential address exactly as on your ID.
- Select your currency and preferred payment method (optional at this stage).
- Agree to the terms and conditions, then confirm via the verification link sent to your email.
- Log in and upload your identification documents (passport, driver’s license, or utility bill) to activate withdrawals.
How Wagering Works
Wagering requirements determine how much you must bet before bonus winnings become withdrawable. For example, a $50 deposit bonus with 35x wagering on slots (RTP 96%) means you need to wager $1,750 (50 × 35). If the bonus is $50 and the deposit is $50, and the wagering is 35x (deposit + bonus), then total wagering = (50+50) × 35 = $3,500. Let’s calculate your expected loss during wagering: each $1 bet on a 96% RTP slot has an expected loss of $0.04. Over $3,500 wagers, expected loss = 3,500 × 0.04 = $140. That means you may lose more than the bonus itself. Always check if only slot bets count 100% (e.g., table games might count 10%).Worth Watching:
Financial Operations
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days | None |
| Cryptocurrency (BTC) | $20 | $50 | 0–2 hours | Network fee |
| E-wallet (Skrill) | $10 | $20 | 0–24 hours | None |
| Bank Transfer | $50 | $100 | 5–7 business days | May apply |
Deposits are instant for most methods. Withdrawals require verified account. Maximum daily withdrawal limits may apply (e.g., $5,000 per day for e-wallets).
Security
The platform uses 128-bit SSL encryption to protect data transfers. Two-factor authentication (2FA) is available via authenticator app — enable it in account settings. Always log out after sessions, especially on shared devices. Avoid public Wi-Fi when logging in or transacting.
Troubleshooting
- Forgot password: Click “Forgot Password” on the login page. Enter your email and follow the reset link. If the email doesn’t arrive, check spam or contact support.
- Withdrawal pending for hours: First, check if KYC is complete. If yes, allowances for manual reviews: 24–48 hours. Contact live chat if overdue.
- Bonus not credited: Ensure you entered the bonus code correctly. Deposits may need to be min $20. Contact support with transaction ID.
- Game not loading: Clear browser cache, disable ad-blocker, or try in incognito mode. Update your browser to latest version.
- Account blocked after login attempts: Wait 15 minutes before trying again. If blocked longer, contact support with account email.
- Payment method declined: Confirm the card/account is enabled for online transactions. Try a different method.
Need to Know
Can I withdraw without completing wagering requirements?
No, if you have an active bonus, any withdrawal will forfeit the bonus and winnings. Complete wagering first or cash out the remaining real money balance.
How do I close my account?
Go to account settings, find ‘Self-Exclusion’ or ‘Close Account’. Alternatively, email support with the subject “Account Closure Request”.
Are there country restrictions?
Yes, certain countries are restricted. Check the terms or ask support before registering.
What is the maximum withdrawal per transaction?
Usually $10,000 for e-wallets, $5,000 for cards, and $50,000 for bank transfer (check specific limits in your account).
Do I pay taxes on my winnings?
Tax responsibilities depend on your jurisdiction. Some countries tax gambling winnings; consult a tax advisor.
Can I cancel a pending withdrawal?
Yes, if status is ‘Pending’ you can cancel it in the withdrawal history. Once processed, it cannot be reversed.
Why is my withdrawal rejected?
Common reasons: incomplete KYC, bonus active, limit exceeded, or payment method mismatch. Contact support for details.
Worth Knowing
If your withdrawal is delayed beyond the stated processing time (e.g., 2 business days for e-wallets), follow these steps:
- Check your email for pending verification requests.
- Log in to check the withdrawal status — if “Pending” or “Processing”, wait 48 hours.
- If still delayed, contact support via live chat or email with your account ID and transaction number.
- If no response in 24 hours, escalate to the licensing authority (e.g., Curacao) quoting your player ID.
Most delays are due to documents not matching or high-volume periods. Keep copies of all correspondence.
By following this guide, you’ll handle deposits, bonuses, and withdrawals like a pro. Always double-check terms, and play responsibly.